![]() Unfortunately, Babyboo are not held responsible for lost or stolen packages or delays in transit.īabyboo does NOT take any responsibility of an order once delivered and confirmed delivered by tracking. This is often due to invalid or missing address details. To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This will allow you to make a new order with us. RETURN TO SENDERĪny orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. ![]() Please note, pre-orders cannot be cancelled once made. We recommend making separate orders if you are wanting in stock items to be shipped immediately. ![]() If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. If the parcel is returned to sender, return costs incurred by DHL will be deducted from the customers store credit amount. Unfortunately, there will be no compensation provided for parcels that are unclaimed or refused after several delivery attempts. If DHL is unable to contact the customer and redeliver successfully by their cut off timeframe the parcel will be disposed of in the receivers country. In the event a parcel is unclaimed or duties & taxes are refused, DHL will attempt to redeliver. Please note, BABYBOO does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to. In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order. If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.ĬUSTOM DUTIES & TAXES ON INTERNATIONAL ORDERS:Ĭustomers can be charged for buying & importing products into their country. Please allow up to 48 hours between Monday to Friday for your tracking number Via email. ![]() You will be sent a unique tracking code for your package that can be tracked online. Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number. International customers: Please contact DHL in your country to reschedule redelivery for when you are available to collect. Please present your Photo ID when collecting your order. If you are not present at the time of your order’s delivery, most courier services will leave a calling card.Īustralian customers: Your order will be redirected to your local post office for collection. Your package may be delayed if your delivery address is unattended at the time of delivery. Most orders will require a signature on delivery. Allow up to 48 hours for orders to be dispatched during high volume periods, holidays and sales. Please note, estimated shipping/delivery timeframes will apply after dispatch. Keep a lookout for your tracking number that will be sent to the email entered at checkout once your order has been shipped out. If you place an order after this time, it will be shipped the next business day.Īny orders made over the weekend or on a NSW Public Holiday will be dispatched the following business day. Orders made before 12PM AEST Monday - Friday will be dispatched the same day. We currently DO NOT SHIP to the listed countries: The following countries MUST provide a street address when using standard shipping: Israel, Jordan, Kuwait, Lebanon. The following countries MUST provide a PO Box delivery address when using DHL Standard shipping: Qatar, Saudi Arabia, United Arab Emirates. The following countries have temporarily suspended all DHL standard shipping however they are accepting DHL Express shipping only: Bonaire, Cayman Islands, Dominica, Dominican Republic, Guinea, Laos, Libya, New Caledonia, Mauritius, Myanmar, Reunion, Suriname, Turkmenistan, Trinidad and Tobago and Yemen, Central African Republic. The following countries are temporarily suspended are not receiving any parcels until further notice Via DHL: Cuba Please note, these transit times are estimates only.DHL Express do NOT deliver to / accept PO BOX deliveries.
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